At Stay Cool, we take your privacy seriously. We are a UK-based trade business operating on the South Coast. This policy explains how we use the personal data we collect from you when you use our website or book our services.
Data Protection
Fully compliant with the Data Protection Act 2018 (UK GDPR).
Secure Storage
Your details are stored securely and never sold to third parties.
Transparency
You have the right to request or delete your data at any time.
1. What data do we collect?
When you fill out our contact form or book an engineer, we collect:
- Identity Data: First name and last name.
- Contact Data: Phone number and email address.
- Location Data: Service address and postcode (required for engineer dispatch).
- Technical Data: Information about your AC system (e.g., make, model, fault description).
2. How do we use your data?
We only use your data to:
- Schedule and perform repair/maintenance services.
- Send quotes, invoices, and service reports.
- Notify you of annual maintenance due dates (if you opt-in).
- Comply with F-Gas regulations (we must keep records of refrigerant handling).
3. Data Sharing
We do not sell your data. We may share your address with:
- Our sub-contracted F-Gas certified engineers (strictly for service delivery).
- HMRC or legal authorities if required by UK law.
4. Your Rights
Under UK GDPR, you have the right to:
- Request a copy of the data we hold about you.
- Request correction of incorrect data.
- Request deletion of your data ("Right to be forgotten").
5. Contact Us
For any privacy concerns, please contact our Data Protection Officer at:
Phone: 07516 025006